FAQs

1. Where Do You Ship From?

All orders placed with Cross Street Pet Stores are processed and shipped within the United Kingdom to ensure reliable handling and faster delivery times.

2. How Long Does Delivery Take?

Orders are typically processed within 0–1 business day.

Estimated delivery times within the United Kingdom are:

  • Transit Time: 2–4 Business Days
  • Total Estimated Delivery Time: 2–5 Business Days

Delivery times may vary depending on location, seasonal demand, or courier delays.

3. Do You Offer Free Shipping?

Yes. We offer free standard shipping on all UK orders over £50.00.

Orders under £50.00 are charged a flat shipping fee of £4.99.

4. Can I Return an Item If I’m Not Satisfied?

Yes. You may request a return within 30 days of delivery, provided the item is:

  • Unused
  • In its original condition
  • Returned with original packaging and tags

Returns that do not meet these conditions may not be accepted.

5. Which Items Cannot Be Returned?

For hygiene, safety, and product integrity reasons, certain items cannot be returned, including:

  • Opened pet food or treats
  • Opened grooming or healthcare products
  • Used pet beds, blankets, or clothing
  • Flea or worming treatments
  • Clearance or final sale items
  • Gift cards
6. What Should I Do If My Item Arrives Damaged?

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please include:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Our support team will review the issue and arrange a replacement or refund where appropriate.

7. How Can I Track My Order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Tracking updates usually become active within 24 hours.

8. What Payment Methods Do You Accept?

We accept secure online payments through major payment providers, including:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All transactions are processed securely using encrypted payment gateways.

9. How Can I Contact Customer Support?

You can contact our customer support team using the details below.

Contact Information

Store Name: Cross Street Pet Stores

Business Address: 8 Cross St, Cheadle, Stoke-on-Trent ST10 1NP, United Kingdom

Phone: +44 1538 753193

Email: support@crossstreetpetstores.com

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (GMT UTC +0)

Order Cut-Off Time

5:00 PM (GMT UTC +0)