Shipping policy
1. Shipping Rates & Delivery Area
We currently deliver within the United Kingdom only.
Free Standard Shipping
We offer free standard shipping on all orders over £50.00.
Flat Rate Shipping
A flat shipping fee of £4.99 applies to orders under £50.00.
No Hidden Charges
We do not charge hidden handling or processing fees. Any applicable taxes or charges will be clearly displayed during checkout.
2. Order Processing & Cut-Off Time
We process orders Monday to Friday to ensure prompt dispatch and efficient service.
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT UTC +0)
Order Cut-Off Time
5:00 PM (GMT UTC +0)
Handling Time
Orders are typically processed within 0–1 business day.
Orders placed before the cut-off time are generally prepared and dispatched by the next business day.
Orders placed after 5:00 PM, on weekends, or during public holidays will be processed on the following business day.
3. Estimated Delivery Time
After dispatch, estimated delivery times are as follows:
- Transit Time: 2–4 Business Days
- Total Estimated Delivery Time: 2–5 Business Days
Please note that delivery times may vary during peak periods, severe weather conditions, or due to courier-related delays outside of our control.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and delivery tracking link.
Tracking information usually becomes active within 24 hours after dispatch.
5. Delivery Address Accuracy
Please ensure that all shipping information entered at checkout is accurate and complete.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
6. Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact us within 3 days of delivery.
Please include:
- Your order number
- Photos of the damaged packaging and products
- A brief description of the issue
You can contact us at:
Email: support@crossstreetpetstores.com
We will review the issue and work towards a suitable resolution as quickly as possible.
Contact Information
Store Name: Cross Street Pet Stores
Business Address: 8 Cross St, Cheadle, Stoke-on-Trent ST10 1NP, United Kingdom
Phone: +44 1538 753193
Email: support@crossstreetpetstores.com
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT UTC +0)
Order Cut-Off Time
5:00 PM (GMT UTC +0)