Refund policy

At Cross Street Pet Stores, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below for full details regarding returns, exchanges, and refunds.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered. To be eligible for a return, the item must:

Be unused and in its original condition
Include all original packaging, tags, and accessories
Not show signs of wear, damage, or misuse

Returns requested after the 30-day period may not be accepted.

How to Initiate a Return

To request a return, please contact our customer support team at:

Email: support@crossstreetpetstores.com

Once your request is reviewed, we will provide return instructions and, where applicable, a return authorisation. Returns sent without prior approval may be refused.

Return Shipping Costs

Defective or Incorrect Products

If the product received is defective, damaged, or incorrect, Cross Street Pet Stores will provide a prepaid return shipping label at no additional cost to you.

Customer Remorse Returns

If you change your mind or no longer require the item, you will be responsible for the return shipping costs.

Accepted Return Conditions

We accept returns only for products that are:

New and unused
Returned in their original packaging
Free from damage caused after delivery

We reserve the right to reject returns that do not meet these conditions.

Restocking Fees

Cross Street Pet Stores does not charge any restocking fees for approved returns.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:

Email: support@crossstreetpetstores.com

We will assess the issue promptly and work to provide a suitable resolution.

Exchanges

We offer exchanges for defective, damaged, or incorrect products. If you require an exchange, please contact our support team for assistance.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank, payment provider, or card issuer.

Non-Returnable Items

Certain items may not be eligible for return, including:

Used or damaged products
Items returned without original packaging
Products marked as non-returnable or final sale

Contact Information

Store Name: Cross Street Pet Stores
Business Address: 8 Cross St, Cheadle, Stoke-on-Trent ST10 1NP, United Kingdom
Phone: +44 1538 753193
Email: support@crossstreetpetstores.com